0 items

Core Areas - CPD

Non Member $100.00
Free for Member
Event Date: 
Monday, 26 March, 2018 - 13:00
RSVP Date: 
Thursday, 22 March, 2018 - 12:00
Maroochy Surf Club, 34-36 Alexandra Parade, Maroochydore QLD
CPD points for this event: 

Core Areas

This Core Areas CPD Event has been extended and registration will commence at 1.00pm for a 1.15pm start and a finish time of 7.30pm.

The CPD Event will provide presentations on the following topics covering Core Areas 1, 2 and 3;

  • Trusts: Top 10 Trust Accounting Tips
    • Deborah Mok, Trust Accounts Specialist, Trust Account Investigations, Queensland Law Society
    • With over 15 years’ of experience working with legal practices and auditing trust accounts, Deborah Mok will deliver her top 10 trust accounting tips in this practical and interactive session. 
  • Risk Management: Tips to identify the business risks that could undermine your legal practice
    • Dr Rachel Baird, Manager, Learning and Professional Development, Queensland Law Society
    • This session gets you to identify the business risks that could undermine your legal practice. Whether it’s staff attrition, cyber-attacks, cash flow management or entering a new practice area, you will leave with the tools to conduct your own risk assessment, rank the identified risks and then work out a treatment plan this is practical and effective.
  • Claims management: Lexon Insurance
    • David Durham, Legal Risk Counsel and Robert Mackay, Senior Risk Solicitor
    • David and Robert will be speaking on latest claim trends and risk advice including recent cyberattacks.
  • Client Engagement Success: Less Law, Better Value
    • Giles Watson principal of both Giles Watson Pty Ltd, helping law practices realise their potential, and CX Training, helping organisations make customer experience their competitive advantage.
    • Clients resent paying for a Lexus when a cheap Toyota would have done the job.  They resent paying for unnecessary value. Sometimes we need Qantas quality, but sometimes Jetstar is just fine.  For solicitors, it shouldn’t just be about the legal outcome, but about the service outcome – and that means balancing the questionable value of a ‘perfect’ legal process with other sources of client value such as time, money and hassle. 
    • In this session, Giles Watson discusses:
      • why and how over-servicing occurs
      • how to avoid over-scoping
      • how to build client recognition of the value of your work
      • how to build pricing and scoping trust
      • how to collaborate, offer choice and arrive at a 'best scope' in terms of client value
  • Ethics: Travelling the Yellow Brick Road: Assessing the Scarecrow’s Capacity
    • David Bowles, Ethics Solicitor, QLS Ethics Centre, Queensland Law Society
    • The Queensland Handbook for Practitioners on Legal Capacity, launched in May 2015, is a significant resource for practitioners who need “a sound conceptual framework for assessing whether a client has capacity to give legal instructions.” The handbook provides practical guidance on the legal and ethical issues relevant to competency issues for elderly clients, and clients with mental illness or intellectual or cognitive impairment.
    • In this practical workshop-style session, the QLS Ethics Centre will explore case study examples which highlight common dilemmas identified in the handbook.

The evening will be chaired by the Committee.

As usual, light refreshments and drinks will be available for all attendees.


  • FREE to Members (Please log in before booking)
  • $100.00 to Non-Members

Attendees may accrue 1 CPD point per hour so please ensure that you sign the register to record your attendance.